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Medical Records Collection

We understand that collecting a large number of medical records and test results from various health care providers can be a challenging process. For your convenience, Health Advocate, a third-party service, offers medical record collection services. Health Advocate will facilitate the collection and submission of the medical records that are required for the MyConsult online medical second opinion. This service is available for an additional fee of $245 for U.S. patients and $325 for international patients.

Please note: Additional costs may be incurred by outside healthcare facilities for the copying and printing of your medical records. These costs will be the patient's responsibility. Copying fees vary by state and can range from twenty-five cents to $2.00 per page, with additional fees for search and postage.

Selecting Medical Record Collection

If you would like to utilize the Health Advocate service, during Step 3 of the MyConsult process, please check the box that states, "Yes, I would like to receive assistance with medical records collection. I understand that this service is provided by a third party at an additional fee of $245 for U.S. patients and $325 USD for international patients."

Once you have given final approval during Step 5 of the MyConsult process, the fee for medical record collection is non-refundable. If you are paying by credit card, your card will be charged $245 if the patient is from the U.S. and $325 USD if the patient is international. If you are paying by check or money order, Health Advocate will not begin the medical record collection process until Cleveland Clinic MyConsult has received and processed your payment.

Once payment has been received, a Health Advocate team member will contact you directly to initiate the medical records collection process. If you have not been contacted by Health Advocate within three business days of Cleveland Clinic processing your payment, please contact us.